From your most frequently asked questions to lesser-known hidden gems, we’re giving you the power to make the most of your membership online.

Whether you’re a new member or have been with us for a while, we can help get you where you want to go.


Enhance your experience so you can focus on what really matters — your next getaway. We’re sharing our top tips to make your online journey that bit easier.

For a super-quick way of finding RCI.com online, we recommend bookmarking RCI.com or adding to your favourites, depending on which browser you are using. This way, your browser will remember us as one of your most frequently visited websites, which will save you time searching.

If you have forgotten your username and password, just go to ‘Forgotten your password or username’ on RCI.com to get your username first. You’ll need your RCI membership number (found on any RCI emails) and your first name. Once you’ve got your username, you can now retrieve your password. If you’ve forgotten the answer to the security question you gave when registering for your online account, simply call our customer service team and they can reset your password for you.

Your username can also be found in the footer of all RCI emails, including your account statement email.

As our website is secure, you will be timed-out after 30 minutes of inactivity. This is to ensure your personal information is safe. If you need to search for flights, you can hold a holiday for 24 hours if the date is 60 days or more from today's start date. Don’t forget, you can browse 1,000’s of flights through our partnership with GotoGate here.


Whether you’re a dreamer or a planner, we understand that you just want to be on holiday! That’s why we’re making searching simple with our tips, so we can get you there faster.

With more than 4,000 affiliated resorts to choose from, and availability continually changing as members deposit and book daily, we appreciate that finding your ideal holiday online may require some help at times.

Start by clicking on the search icon. If you have a destination in mind, click on ‘REGION’ and select where you want to go. The wider you search, the more holidays you’ll see. Select your check-in/check-out dates, but leave blank if you don’t have any dates in mind. Hit ‘SEARCH’ — this will show you all the exchange holidays currently available. 

Apply some filters to narrow down your search — by destination, activity or RCI Gold Crown rated resorts, plus many more. Don’t forget to select the ‘DEAL’ box to see which holidays are currently on offer!

Alternatively, to see all of the different holiday options you could enjoy — including cruises, hotels or escorted tours, click on ‘BOOK’.

Yes — you can save your preferred resorts to your 'Favourites', so you can return at a later date. Simply select the heart icon on the left of your screen, above the holiday type filters. You can access your saved favourite searches from your ‘My account’ page.

You can compare four resorts against each other, so you can view facilities and available activities head-to-head. Check the 'compare' box and add or remove resorts until you decide on your shortlist.

You can find your existing RCI resort and hotel bookings under TRIPS. Here, you'll be able to view and manage these bookings, so you can start getting excited!

You can find more information and tips on searching for a holiday here

Frequently Asked Questions

You can use your points to reduce the price of selected extra holidays. Currently this option is not available to book online, so please call us to find out which extra holidays are eligible.

You can also use your points to reduce the price of holidays with the world’s leading cruise lines and tour operators.

Plus, our hotel booking options enable you to use your points to save on more than 600,000 hotels worldwide. If you prefer to save your points, you can still receive discounts on hotel stays thanks to our exclusive member prices.

The resort directory is a complete virtual list of all our current affiliated resorts. You'll be able to search by resort name or ID, the type of holiday — whether you want to hit the slopes or sunbathe on a beach, and by location.

Search availability will show you holidays based on the current points you have available. You can also filter these based on the type of holiday you're looking for — think beach holidays, any deals we currently have, amenities, pools, and more. If you can't find an exchange holiday available in a destination for specific dates, you should be shown hotel options in the area. You can also use your points to reduce the price of hotel bookings.

The RCI app is for members based in North America only, and has bespoke offers, links and messages tailored to that specific region. However, our website has been built to work on all devices including tablets, mobiles and computers, so you can have the full RCI.com experience, regardless of which you prefer to use.