Travel/Cancellation Information - Updated 31.07.20

We have adapted our policies to help you book with confidence and we are committed to helping you make the right decision for your holiday circumstances, given these uncertain times.

If your reservation is within the next 30 days, please call us or use our Online Help.

If you are considering cancelling your RCI holiday, please do not cancel your holiday online at RCI.com: Please call us to discuss your options.

If you are imminently booked to travel to mainland Spain, the Canary Islands or Balearic Islands, please call us to discuss your options. The latest travel advice for UK travellers heading to Spain and its islands can be found here: https://www.gov.uk/foreign-travel-advice/spain

For any bookings with a check in date from August 1 2020 to March 31 2021, we will support you to cancel or change your booking within 30 days of travelling if:

  • Our affiliated resort is closed;
  • There are travel restrictions preventing you getting to the resort, such as flight cancellations;
  • You, or a member of your travelling party, unfortunately have an underlying health condition which could increase the risk of COIVD-19 infection and therefore could prevent you, or they, from travelling; 
  • There are government or local authority restrictions in place which prevent you from enjoying your holiday, as planned.

In the above circumstances, if you wish to amend your booking to an alternative destination, please call us. Our Guides know which resorts are currently available where and when and will help you find an alternative destination to enjoy.

If you would prefer to cancel, for Exchange Holidays, we will credit your RCI membership account with the full amount of points or trading power used to make the booking, plus the full exchange fee and full Points Protection or Trading Power Protection fee (if applicable).

For Extra Holidays, we will credit your RCI membership account with the full amount paid to date.

You have six months from the date of cancellation to use this credit for an Exchange or Extra Holiday to a destination of your choice.

Your travel may occur after this time, but for Exchange Holidays, must be within the valid window of either your deposited week or points originally used. You must be an RCI member at the time of your rescheduled holiday.

For any booking you make, we advise you to check the resort website before travelling, or to contact them directly if you have any concerns^

If you have booked a hotel, car rental, cruise or activities through RCI Travel†, RCI Cruise° or one of our third party partners, you will need to contact the individual provider for their own cancellation policy.

We’re committed to supporting as many of our members as quickly as possible during this unprecedented time and are experiencing very high call volumes, and in this time of uncertainty, we encourage you to review all country-specific travel advisories and recommended guidelines before you travel.

 

If you need any more clarification, please call us on 0345 60 86 380 or use our Online Help.

Our guides are currently available from 09.00 - 18.00 Monday - Friday.

If you would like to add Points Protection or Trading Power Protection to your existing Exchange Holiday booking, you can add this up until one day before check-in. You can add this within your online account or by calling us.

Find out more about these products here:

Points Protection

Weeks Trading Power Protection

^ Your resort is responsible for providing guests with the latest information on the facilities available for your reservation dates, and for providing health and safety measures on site. RCI cannot accept liability relating to information provided or omitted by a resort, or arising from health and safety measures which may, or may not, be in place at a resort.

† RCI Travel is operated/fulfilled by Contemporary Travel Solutions Ltd, company number 06664958, with its principal place of business at Building 4, Manchester Green, 337 Styal Road, Manchester M22 5LG. Contemporary Travel Solutions Ltd sells flight-inclusive packages under ATOL number 11285 and is a member of ABTA number P6913. If you buy individual travel services such as accommodation only this protection does not apply. All bookings with RCI Travel are subject to their booking conditions. Contemporary Travel Solutions uses the brand name RCI Travel under licence from RCI Europe. RCI Europe is a separate entity to RCI Travel. RCI Europe does not supply any travel services and is not responsible for any of the products or services sold by RCI Travel or offered herein. Not all RCI Travel products are available in all countries. UK Copyright © 2019 RCI Travel. All rights are reserved.

°RCI Cruise is operated by World Travel Holdings UK Ltd (WTH (UK) Ltd) trading as Cruise118.com and uses the name RCI Cruise under licence from RCI Europe. RCI Europe is a separate legal entity, does not supply travel services and has no liability for the products or services sold by WTH (UK) Ltd. WTH (UK) Ltd is an ABTA-bonded company. Registered office: The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR 9FE. Registration number 06532160. All bookings with RCI Cruise are subject to those booking conditions provided to you by WTH (UK) Ltd at the time of booking. RCI Cruise is only available to members residing in the UK. Booking Transaction Fees: £39.99, payable by the member for each cruise booking.