Support for existing bookings

 

For existing exchange holiday bookings made from 01.10.20 onwards:

i) If you have purchased enhanced protection* you’ll have the flexibility to modify your exchange booking and rebook a future exchange holiday, provided you rebook within six months of the date you choose to cancel your original exchange booking. If you wish to amend your booking to an alternative destination, please contact us. Our expert travel guides know which resorts are currently available where and when and will help you find an alternative destination to enjoy.
You must be an RCI member at the time of your rescheduled holiday.

ii) If you have NOT purchased enhanced protection, our standard cancellation terms apply. The only exception to this is for any bookings with a check in date up to and including 30.09.21, we will support you to cancel or change your booking within 21 days of travelling if you cannot travel due to a resort closure or Government-imposed mandates such as local lockdown, evacuation orders, borders closures or legal prohibitions on travel. In this instance, will we credit your RCI membership account with the full amount paid to date so you can rebook a future holiday by 30.09.22. You do not need to have travelled by 30.09.22 but you must be an RCI member at the time of your rescheduled holiday.

For any bookings cancelled from the 01.06.21 onwards, you will have until the 31.12.22 to rebook a future holiday. You do not need to have travelled by this date, but you must be an RCI member at the time of your rescheduled holiday.

For extra holidays booked on 01.04.21 onwards:

For any new extra holidays booked from 01.04.21 onwards, you’ll have the flexibility to change or make a refundable cancellation up to 46 days before check-in. Plus you will also only lose 15% of the price paid if you cancel within 31-45 days of check-in. Terms apply – read our revised extra holidays cancellation policy here.

The only exception to this is for any bookings with a check in date up to and including 30.09.21, we will support you to cancel or change your booking within 21 days of travelling if you cannot travel due to a resort closure or Government-imposed mandates such as local lockdown, evacuation orders, borders closures or legal prohibitions on travel. In this instance, will we credit your RCI membership account with the full amount paid to date so you can rebook a future holiday by 30.09.22. You do not need to have travelled by this date.

For any bookings cancelled from the 01.06.21 onwards, you will have until the 31.12.22 to rebook a future holiday. You do not need to have travelled by this date, but you must be an RCI member at the time of your rescheduled holiday.

If you have a credit on your account from an exchange holiday you were unable to enjoy, you are welcome to use this towards an extra holiday booking.

For extra holidays booked between 01.10.20 and 31.03.21:

Standard cancellation terms at the time of booking apply. The only exception to this is for any bookings with a check in date up to and including 30.09.21, we will support you to cancel or change your booking within 21 days of travelling if you cannot travel due to a resort closure or Government-imposed mandates such as local lockdown, evacuation orders, borders closures or legal prohibitions on travel. In this instance, will we credit your RCI membership account with the full amount paid to date so you can rebook a future holiday by 30.09.21.

For any bookings cancelled from the 01.06.21 onwards, you will have until the 31.12.22 to rebook a future holiday.

You do not need to have travelled by this date but you must be an RCI member at the time of your rescheduled holiday.

For any exchange and extra holiday bookings made between 04.03.20 to 30.09.20:

For any bookings with a check in date up to and including 30.09.21, we will support you to cancel or change your booking within 21 days of travelling if:
- Our affiliated resort is closed;
- There are travel restrictions preventing you getting to the resort, such as flight cancellations;
- You, or a member of your travelling party, unfortunately have an underlying health condition which could increase
- the risk of Covid19 infection and therefore could prevent you, or they, from travelling;
- There are Government-imposed or local authority restrictions in place which prevent you from enjoying your holiday, as planned.

If you wish to amend your booking to an alternative destination, please contact us. Our expert travel guides know which resorts are currently available where and when and will help you find an alternative destination to enjoy.

If you would prefer to cancel, for exchange holidays, we will credit your RCI membership account with the full amount of points or trading power used to make the booking, plus the full exchange fee and full Points Protection or Trading Power Protection fee (if applicable).

For any eligible exchange re-booking made, you’ll be given the option to add enhanced protection for a small fee to so that you can modify or rebook any future exchange holidays.

For extra holidays, we will credit your RCI membership account with the full amount paid to date. You have until 30.09.22 to book your replacement holiday.

For any bookings cancelled from the 01.06.21 onwards, you will have until the 31.12.22 to rebook a future holiday.

You do not need to have travelled by this date but you must be an RCI member at the time of your rescheduled holiday.

For any exchange holiday bookings made prior to 04.03.20:

Standard cancellation terms at the time of booking apply. The only exception to this is for any bookings with a check in date up to and including 30.09.21, we will support you to cancel or change your booking within 21 days of travelling if you cannot travel due to a resort closure or Government-imposed mandates such as local lockdown, evacuation orders, borders closures or legal prohibitions on travel. In this instance, will we credit your RCI membership account with the full amount paid to date so you can rebook a future holiday by 30.09.22.

For any bookings cancelled from the 01.06.21 onwards, you will have until the 31.12.22 to rebook a future holiday.

You do not need to have travelled by this date but you must be an RCI member at the time of your rescheduled holiday.

Applicable for all:

If you are considering cancelling your RCI holiday for a Covid-related reason or if you have purchased enhanced protection, please do not cancel your booking on RCI.com. Please contact us to discuss your options.

You can still cancel online for all other reasons, including home week bookings with or without enhanced protection.

Rebooked exchange holidays must be within the valid window of either your deposited week or points originally used. You must be an RCI member at the time of your rescheduled holiday.

If you have booked a hotel, car rental, cruise or activities through RCI Travel†, RCI Cruise° or one of our third-party partners, you will need to contact the individual provider for their own cancellation policy.

Please contact us if you wish to modify or cancel a hotel exchange or hotel (cash) booking. These are provided by Alliance Reservation Network. Individual hotel cancellation policies apply and are excluded from the policies cited above.

In the event of any conflict between the terms of your RCI membership and the terms set out above, the terms set out above shall apply.