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Contact Us

RCI Contact Us


United States and Canada
RCI North America
9998 North Michigan Road
Carmel, IN 46032

Hours of Operation:
24 hours a day, 7 days a week*

Email RCI Member Services »

Click to Chat via RCI.com:
Monday through Friday: 8:00 a.m. to 11:00 p.m. EST
Saturday and Sunday: 8:00 a.m. to 6:00 p.m. EST

Emergency Check-in Assistance:
24 hours a day, 7 days a week including all holidays
Contact Center Hours of Operation
Monday through Friday: 8:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: closed
Contact Center hours for Vacation Guide assistance are available local times for RCI® subscribing members in the continental United States, western and central Canada. For members in Hawaii and Alaska contact center hours are based on Pacific Time. For members residing in the Caribbean and Atlantic Canada, hours are based on Eastern Time. RCI.com is available to all North America members 24 hours a day, 7 days a week*.
RCI Weeks Members: 1.317.805.8000 or 1.800.338.7777
RCI Points Members: 1.317.805.9941 or 1.877.968.7476
Fax: 1.317.805.9335
Holiday Hours
RCI.com is available all holidays with the exception of Easter Sunday.
Contact Centers closed New Year's Day, Easter, Memorial Day, Labor Day, Independence Day, Thanksgiving, Christmas Eve and Christmas Day.
TDD Line for the Hearing Impaired: 1.800.982.4792
Servicio a Socios de RCI de Habla Hispana: 1.800.527.5215
Service Aux Membres de RCI de Langue Francaise: 1.800.527.5219
*RCI.com will be offline for weekly maintenance every Saturday beginning at approximately 8:45 p.m. EST. Maintenance generally lasts 4-6 hours but may be extended on occasion.