Travel/Cancel Information

RCI remains commmitted to sending our members on vacation. However, if your plans change or you are unable to travel we are reintroducing our Enhanced Protection Product for a limited time for Standard Weeks and Points Exchanges.

Trading Power/Points Protection has always protected your Trading Power or Points. For a limited time, for all Standard RCI Exchanges* (where the Exchange Fee is priced at $249 USD/$331 CAD or below) also receive Exchange Fee protection. Purchase the Enhanced Protection before October 31, 2021 and if you are unable to travel you'll receive an exchange fee coupon for a future exchange, valid for rebooking through December 31, 2021.

If you did not purchase Trading Power/Points Protection prior to the introduction of Enhanced Protection you may still do so by speaking with one of our Travel Guides or online at RCI.com.

Confirmations booked prior to October 31, 2021 with previously purchased standard Trading Power or Points Protection will also receive the Enhanced benefit if cancelling and rebooking occurs prior to December 31, 2021.

For additional information on the above products and policies, questions regarding expiring Trading Power or Points, or to book your next vacation, call 1-800-338-7777 (RCI Weeks) - Monday-Friday 8AM-8PM and Saturday 8AM-5PM or chat with us on RCI.com.

* Enhanced Protection is not insurance. Exchange Fee Protection is not available for Exchange Plus bookings where the price is above $249USD/$331CAD.

Please note that hotel, rental car, resort rental, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy.  The standard RCI cancellation policy does not include return of exchange fees outside of the grace period and Trading Power or Points will be reconfigured based on cancellation date.

RCI will waive your next exchange fee of the initial amount paid on your canceled vacation if you have enhanced Trading Power/Points Protection for that reservation. Exchange fee coupon is valid for rebooking on or before 12/31/2021 for future travel up to the expiration of the Trading Power or Points used for that transaction. Trading Power Protection is not insurance.

If individual resorts, states or countries have specific travel restrictions impacting your confirmed vacation, additional cancelation flexibility may apply.  If applicable, we will notify you by email or phone depending on your preferred contact method listed on your account.

Contact Us

The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.

You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM

Please follow us on Social Media for updates:
Facebook  |  Twitter  |  Instagram

 

Travel Advisories

Prior to travel, we encourage you to check for any advisories about testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination for both international and domestic travel. Additional resources may include, but are not limited to, government, airline, and your host resort’s website.

Explore the travel advisory section of RCI.com for helpful links here: https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html