The vast majority of resorts in North America are operational and they look forward to welcoming you back on vacation. There are great vacation destinations waiting for you! RCI’s standard cancellation policy* now applies to all reservations, however, if your plans change or you are unable to travel, we have options for you!
There may still be uncertainty when it comes to planning your next vacation and future travel dates. RCI is offering you more confidence in vacation planning, and we are pleased to offer enhanced Trading Power and Points Protection for a limited time.
- Trading Power/Points Protection has always protected your Trading Power or Points. For a limited time, enhanced Trading Power/Points Protection now also protects your exchange fee** in the form of an exchange fee credit, when purchased on or before March 31st, 2021. The exchange fee credit is eligible to reconfirm one new vacation on or before September 30, 2021.
- Great news! For reservations confirmed with Trading Power or Points Protection prior to September 7, 2020, RCI has upgraded your protection to enhanced Trading Power or Points Protection for the limited time that it is offered. This is at no additional cost to you. In the event that you need to cancel you will receive an exchange fee** credit valid through March 31, 2021.
If you did not purchase Trading Power/Points Protection prior to the introduction of enhanced Protection you may still do so by speaking with one of our Travel Guides or online at RCI.com.
For additional information on the above products and policies, questions regarding expiring Trading Power or Points, or to book your next vacation, call 1-800-338-7777 (RCI Weeks) - Monday-Friday 8AM-8PM and Saturday 8AM-5PM or chat with us on RCI.com.
* Please note that hotel, rental car, resort rental, cruise, and activities cancellation policies are based on the individual provider and are not included in the RCI exchange cancellation policy. The standard RCI cancellation policy does not include return of exchange fees outside of the grace period and Trading Power or Points will be reconfigured based on cancellation date.
**RCI will waive your next exchange fee up to the initial amount paid on your canceled vacation if you have enhanced Trading Power/Points Protection for that reservation. Exchange fee coupon valid for rebooking on or before 9/30/2021 for future travel up to the expiration of the Trading Power used for that transaction.
If individual resorts, states or countries have specific travel restrictions impacting your confirmed vacation, additional cancelation flexibility may apply. If applicable, we will notify you by email or phone depending on your preferred contact method listed on your account.
The RCI Customer Care Team is available to answer any questions you may have about your upcoming reservation or how we can assist you further with vacation planning.
You can reach us by:
Phone: 1-800-338-7777 (RCI Weeks), 1-877-968-7476 (RCI Points)- Monday-Friday 8AM-8PM and Saturday 8AM-5PM
Prior to travel, we encourage you to check for any advisories about testing requirements, travel restrictions, or local mandates related to Covid-19 to and from your confirmed destination for both international and domestic travel. Additional resources may include, but are not limited to, government, airline, and your host resort’s website.
Explore the travel advisory section of RCI.com for helpful links here: https://travel.state.gov/content/travel/en/traveladvisories/ea/covid-19-information.html